Floral Microfiber Anti Skid Super Absorbent Bathmat - Decovia

The Royal Anti Skid Bathmat by Decovia is designed for comfort and safety on slippery bathroom floors. Made from 100% microfiber, it is soft, highly absorbent, and quick drying for everyday use. The anti-skid backing keeps it firmly in place, making it durable and easy to maintain

At Decovia,
we understand that fast, secure, and reliable shipping is essential for a great shopping experience. With decades of experience in handling both domestic and international textile dispatches, we bring the same excellence to our e-commerce logistics. This Shipping & Delivery Policy outlines everything you need to know when placing an order with us. Please read it carefully before completing your purchase.

Shipping Options Available

• In-Store & Curbside Pickup
   We offer free in-store and curbside pickup for all online orders. After placing your order, you’ll receive an email confirmation, and we’ll notify you again once your order is ready for pickup. Most orders are available within 2–4 business days, but larger items may take slightly longer. Please bring your order confirmation and a valid ID when collecting your items.
  
• Free Standard Shipping
  Enjoy free standard shipping on all orders valued at ₹1000 or more. This offer is automatically applied during checkout and requires no coupon code. Orders under ₹1000 will incur a small shipping fee, calculated based on your location and the weight of the package.
  
   Shipping typically takes 4–7 business days, depending on your location. Delays may occur during public holidays, sale events, or due to logistical constraints in remote areas.
  

Delivery Coverage

• We currently offer delivery services only within India.
  
• While international shipping isn’t available through our e-commerce platform, our backend infrastructure is well-equipped to handle export-grade shipments — and we are actively working to enable global delivery soon.
  

Shipping Restrictions

• We ship only to residential and commercial addresses across India.
  
• Deliveries cannot be made to P.O. Boxes, military zones, or restricted pin codes.
  
• Bulky or oversized products (such as large furnishings or customized items) may involve longer processing times and additional delivery charges. These will be shown at checkout or communicated before dispatch.
  

Delayed or Missed Deliveries

• In rare cases of delivery delay, you’ll be notified via email or phone with updated delivery timelines and tracking information.
  
• If your package is lost or severely delayed, our support team will investigate and resolve the issue — offering re-dispatch, refund, or replacement.
  
• Please ensure your address is accurate and accessible. Repeated failed delivery attempts may result in added fees or cancellation.
  

Tracking Your Order

• Once your order is shipped, you’ll receive tracking details via SMS or email.
  
• You can monitor your order’s journey in real-time until it reaches your doorstep.
  

Returns and Exchanges

• We take product quality and packaging seriously, backed by years of textile export expertise.
  
• If you receive a defective, wrong, or damaged item, please refer to our Return Policy to initiate an easy and transparent resolution.
  
• Refunds, replacements, or store credits are processed efficiently, prioritizing your satisfaction.
  

Additional Guidelines for Retailers & Wholesalers

• Bulk orders are handled with the same robust logistics framework we use for high-volume exports — ensuring safe, consolidated, and timely dispatch.
  
• Wholesale customers are informed of minimum order requirements, freight charges (if applicable), and estimated timelines during confirmation.
  
• Custom labeling, palletizing, or packaging solutions can be arranged based on volume and destination.
  
• Dedicated relationship managers are available for frequent B2B clients to ensure smooth coordination from purchase to delivery.
  

Need More Help?

For any delivery, tracking, or shipping-related assistance, contact our support team:
📧 Email: sales@decovia.in & info@decovia.in
📍 Address: Plot no. 66-67, Sector-25, Huda, Part-1, Panipat, Haryana - 132103

Thank you for shopping at Decovia.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Decovia, Plot no. 66-67, Sector-25, Huda, Part-1,Panipat Haryana - 132103.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Decovia, accessible from Decovia

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

·         By email: sales@decovia.in & info@decovia.in

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·         The Goods were purchased in the last 30 days

·         The Goods are in the original packaging

The following Goods cannot be returned:

·         The supply of Goods made to Your specifications or clearly personalized.

·         The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·         The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·         The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

How to Request a Return

To initiate a return, simply reach out to us at info@decovia.in. Once your return is approved, we’ll send you a prepaid return label along with instructions on how to ship the item back to us. Please do not return items without first contacting us, as unauthorized returns will not be accepted.

Return Address:
Plot no. 66-67, Sector-25, Huda, Part-1, Panipat, Haryana - 132103

Damaged or Incorrect Items

If your item arrives damaged, defective, or if you’ve received the wrong product, please let us know within 48 hours of delivery. We’ll make it right as quickly as possible.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns for:

• Customized or personalized products
  
• Perishable items (like flowers or food)
  
• Beauty, skincare, or personal care products
  
• Items marked as “Final Sale”
  
• Gift cards
  
• Flammable or hazardous materials
  

If you’re unsure about your product’s return eligibility, feel free to contact us before purchasing.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be processed back to your original payment method within 10 business days. Please note: it may take additional time for your bank to reflect the amount in your account.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, reach out to us at decovia@shyamexports-india.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·         By email: sales@decovia.in & info@decovia.in