This Privacy Policy explains how Decovia collects, uses, discloses, and protects your personal information when you interact with our website, services, or communications. Our commitment to your privacy is rooted in transparency, integrity, and security. By continuing to use our services, you agree to the practices described in this document.

Introduction

At Decovia, we understand the value of your privacy. This policy is designed to help you understand what personal data we collect, how we use it, and what rights you have. Whether you’re browsing our site, making a purchase, or signing up for our updates, we are dedicated to protecting your personal information with the utmost care.

Interpretation and Definitions

Interpretation
The capitalized words used in this document hold specific legal meanings, whether used in singular or plural form. These definitions ensure a consistent interpretation of the policy across all user interactions.

Definitions
For the purposes of this Privacy Policy:

• Account: A user profile created for accessing Decovia’s services.

• Affiliate: Any associated entity under direct or indirect control.

• Company: Refers to Decovia, located at Plot no. 66-67, Sector-25, Huda, Part-1, Panipat, Haryana - 132103.

• Cookies: Small data files stored on your device that help track your interaction with our website.

• Country: India (Haryana jurisdiction).

• Device: Any internet-enabled device used to access our services.

• Personal Data: Any information that can be used to identify an individual.

• Service: The Decovia website and associated services.

• Service Provider: Any external vendor processing data on our behalf.

• Third-party Social Media Service: Platforms or applications that share content or data with Decovia.

• Usage Data: Data generated automatically when interacting with our services.

• Website: Refers to https://www.decovia.com.

• You: Any individual accessing or interacting with Decovia’s services.

Changes to This Privacy Policy

As our services evolve, so might our privacy practices. We update this policy periodically to reflect changes in our operations, legal obligations, or technological advancements. We encourage users to review this policy regularly, and we will notify you of significant changes through website banners, email, or other appropriate means.

How We Collect and Use Your Personal Information

We collect your data when you register on our website, place orders, sign up for newsletters, or contact customer service. We also use tracking technologies like cookies to analyze behavior and preferences. This helps us tailor your experience, offer personalized content, and improve our product offerings and support services.

What Personal Information We Collect

Depending on your interaction with Decovia, we may collect:

• Name, email, phone number

• Billing/shipping addresses

• Payment and transaction information

• IP address and device identifiers

• Purchase history and preferences

• Communication records or feedback This data supports secure, accurate, and personalized service delivery.

Information We Collect through Cookies

Cookies allow us to enhance functionality and improve website performance. We use them for session tracking, remembering user preferences, performance analytics, and remarketing. Users have full control over cookie settings via their browser and can opt out of certain tracking features at any time.

Information We Obtain from Third Parties

We may receive data from trusted partners such as shipping providers, payment gateways, marketing platforms, or social networks. These details help us verify transactions, prevent fraud, and deliver more relevant advertisements or product suggestions.

How We Use Your Personal Information

Your data helps us:

• Process orders and payments

• Send order confirmations and shipping updates

• Respond to inquiries and support requests

• Send marketing updates (only with consent)

• Improve website usability and design

• Ensure security and prevent fraud We limit usage to necessary purposes and always comply with applicable privacy laws.

Cookies

We use the following types of cookies:

• Essential Cookies: For core site functionality.

• Analytics Cookies: To understand website traffic and usage.

• Functional Cookies: For remembering preferences.

• Advertising Cookies: For personalized ad experiences. Users can manage cookie settings anytime via browser preferences or consent tools on our website.

How We Disclose Personal Information

We share personal data only when essential and lawful. This includes:

• Delivery partners to ship your orders

• Payment processors for secure transactions

• Legal authorities, when mandated

• Marketing services (only with consent) We do not sell, rent, or trade your data. Contracts are in place with third parties to ensure your data is handled responsibly.

User Generated Content

Any information or content voluntarily submitted (e.g., reviews, ratings, testimonials) may be displayed publicly on our platform. We reserve the right to moderate, edit, or remove content that violates our terms or harms community trust. Users are encouraged to avoid sharing sensitive information in public content.

Third Party Websites and Links

Our website may contain links to external websites. Decovia is not responsible for their privacy practices or content. We recommend reading their privacy policies before submitting personal data to those sites, as they operate independently from Decovia.

Children’s Data

We do not knowingly collect personal data from individuals under 13 years of age. If we become aware of any such data, it will be promptly deleted. Parents or guardians may contact us to ensure data is removed or to report any related concerns.

Security and Retention of Your Information

We adopt advanced security measures including encryption, firewalls, and regular audits to safeguard your data. We retain personal information only for as long as needed to fulfill our service commitments or meet legal obligations. Once data is no longer required, it is securely deleted.

Your Rights and Choices

You may:

• Request access to your personal data

• Correct or update inaccurate details

• Delete or restrict processing of your data

• Object to direct marketing

• Withdraw consent at any time To exercise these rights, reach out to us via the contact information below. We aim to process requests promptly and transparently.

Complaints

If you believe your privacy rights have been violated, please contact Decovia’s data protection team. We will investigate and respond as soon as possible. If unsatisfied with our response, you may escalate your complaint to the appropriate data protection authority in your region.

International Users

If you’re accessing Decovia from outside India, your data may be processed and stored in India. We ensure adequate safeguards such as contractual clauses, encryption, and limited access protocols to protect your personal information in compliance with international standards including GDPR.

Contact

For any privacy inquiries, feedback, or data-related requests, you can reach us at:

Decovia
Plot no. 66-67, Sector-25, Huda, Part-1, Panipat, Haryana - 132103
Email: decovia@shyamexports-india.com