Introduction

Welcome to Decovia. By accessing our website and using our services, you agree to abide by the terms and conditions outlined here. These terms govern your use of our website and services and are meant to ensure a secure, fair, and legally compliant experience for all users. Please read them carefully before proceeding to use any of our offerings. If you do not agree with any of the terms, you should refrain from using our site.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Country refers to: Haryana, India

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Decovia, Plot no. 66-67, Sector-25, Huda, Part-1, Panipat Haryana - 132103.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Service refers to the Website.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Decovia, accessible from Decovia

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Membership Eligibility

Use of our site is permitted only to those who can legally form binding contracts under applicable law. Individuals who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use the site. If you are under 18 years of age, you may use our website only under the supervision of a parent or legal guardian. Misrepresentation of age or eligibility may result in termination of your account.

Account and Registration Obligations

When you register with Decovia, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account or breach of security, you must inform us immediately. We are not liable for any loss or damage arising from your failure to comply with this requirement.

Pricing Information

All prices on our website are displayed in INR and are inclusive of applicable taxes unless otherwise stated. Prices, product availability, and promotional offers are subject to change without prior notice. While we strive for accuracy in pricing and product information, errors may occur. In such cases, we reserve the right to correct the error and revise your order accordingly.

Cancellation by Company

Decovia reserves the right to cancel any order due to unforeseen circumstances such as limited product availability, pricing discrepancies, payment issues, or quality concerns. In the event of such cancellation, the customer will be informed promptly and refunded via the original method of payment. The decision of the company will be final and binding.

Cancellations by the Customer

Customers may request a cancellation within 24 hours of placing the order by contacting our customer service team. If the order has already been processed or dispatched, it may not be eligible for cancellation. In such cases, our return and refund policies will apply.

Credit Card Details

You agree to provide valid and accurate credit or debit card details to our payment gateway partners. It is your responsibility to ensure that your card details are secure and are used legally and legitimately. We do not store or have access to your card information, as all transactions are handled securely by our third-party payment providers.

Fraudulent / Declined Transactions

Decovia reserves the right to initiate legal proceedings and recover the cost of goods, legal expenses, and penalties from users involved in fraudulent activities. Any declined or suspicious transactions will result in automatic cancellation of the order, and the user's access to the site may be suspended or permanently blocked.

Electronic Communications

When you visit our website or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically, including notifications, newsletters, and promotional messages. These communications may be sent via email, SMS, app notifications, or posted on the website.

You Agree and Confirm

By using our services, you confirm that:

• You are providing truthful and complete information.

• You understand the risks associated with internet transactions and are using our services at your own discretion.

• You will comply with all applicable laws while using the site.

• You will not make any unauthorized or unlawful use of the website.

• You accept that decisions made by Decovia regarding service use are final.

Modification of Terms & Conditions of Service

We reserve the right to revise or update these Terms & Conditions at any time without prior notice. Any modifications will become effective immediately upon being posted on the website. Continued use of the website following the updates implies your acceptance of the modified terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising from or related to the use of this site shall be subject to the exclusive jurisdiction of the courts in Panipat, Haryana.

Reviews, Feedback, Submissions

Any feedback, suggestions, or submissions you provide to us shall be considered non-confidential and shall become the sole property of Decovia. We may use this information for promotional, analytical, or operational purposes without compensating you. By submitting content, you grant us the right to use, reproduce, modify, and distribute it in any medium.

Copyright & Trademark

All content on this site—including but not limited to logos, graphics, text, images, audio clips, digital downloads, and software—is the exclusive property of Decovia and is protected under applicable copyright and trademark laws. Unauthorized use or duplication of any content may result in legal action.

Objectionable Material

While using our website, you may come across content that you find offensive, indecent, or objectionable. You agree to use the site at your own risk, and Decovia shall not be held liable for any exposure to such material. We reserve the right to remove or moderate any content deemed inappropriate without prior notice.

Indemnity

You agree to indemnify and hold harmless Decovia, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising out of your breach of these Terms & Conditions or your violation of any applicable laws or rights of third parties.

Termination

We reserve the right to terminate or suspend your access to the website and its services, with or without notice, if we believe that you have violated these Terms & Conditions or acted in a manner harmful to our interests. In such cases, your account may be deactivated, and any pending transactions may be canceled.

Limitation of Liability and Disclaimers

This website and its services are provided "as is" and "as available" without any warranties of any kind, either express or implied. Decovia disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the site.

Site Security

Users are strictly prohibited from attempting to breach website security, including but not limited to:

• Accessing data not intended for the user

• Attempting to interfere with the functionality of the website

• Using malware or automated scripts to disrupt services Any such attempts will be treated as criminal offenses and may result in legal action and financial penalties.

Entire Agreement

These Terms & Conditions represent the entire agreement between you and Decovia regarding the use of the website and supersede all prior agreements or communications. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Privacy Policy

Your privacy is of utmost importance to us. Please read our Privacy Policy to understand how your personal data is collected, stored, and used. By using our site, you consent to our privacy practices, including data analytics and cookie usage, in accordance with applicable laws.

Contact Details

For queries, feedback, or concerns regarding these Terms & Conditions, please contact us:

• Email: decovia@shyamexports-india.com

• Address: Plot no. 66-67, Sector-25, Huda, Part-1, Panipat, Haryana - 132103

• Customer Support Hours: Monday to Saturday, 10 AM – 6 PM